• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-19-2025 03:12 PM

HP Recommended

I've given up trying to contact HP abut my Spectre X360 Convertible. It died and the Geek Squad at Best Buy says "Possible OS corruption, cannot verify DATA presence".  Ergo, they can't recover anything. I've tried to reach HP to see if I can send or take to an HP facility for possible help. 1-800-607-3567 rings busy and then disconnects. Can anyone HELP 

Reply
2 REPLIES 2

‎05-19-2025 06:12 PM

HP Recommended

@Regor53 

 

They are high tech support. Please tell them to remove its hard drive, mount to an external adapter (such as an enclosure) and use another computer to READ and recover.

 

Hope this help.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No

‎05-19-2025 06:54 PM

HP Recommended

Thanks Banhein, I may need to go to another Best Buy. The only one here in my relatively small town says they tried "everything". They claimed they removed the hard drive and couldn't retrieve any data. Attempted OS repairs without success and were unable to format the drive.

I can't believe HP is unreachable. I'll be replacing this HP with a Dell.

 

Regor53

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.