My computer is locked.

[Sidney93]

My dell desktop is locked with error code 0xc0000001 and now is a very expensive

boat anchor. I tried to tell the HP support tech not to put windows 11 on my computer.

Case ID MSE19691 email to tech is (edited)

Just wanted to get my HP Deskjet 2755e to print again.

I am using a borrowed computer to send this complaint.

To fix this problem could cost me as much as 700.00.

[Hawks_Eye]

Hi @Sidney93 

Welcome to the HP Support Community! We're here to help you get back up and running.

I hear your frustration, and I want to help you sort through this clearly. Let’s break down the situation:

Understanding the Issue

• Error code 0xc0000001: This is a Windows boot error, usually tied to corrupted system files, damaged boot configuration data (BCD), or hardware issues. It prevents the system from starting.
• Dell desktop: Since this is a Dell machine, HP support would not normally install or manage Windows on it. It sounds like there may have been confusion during your support interaction.
• Your goal: You originally just wanted your HP DeskJet 2755e printer working again, but now your main computer is unusable.

 

Isolating the Problem

1. System type: Confirm if your Dell desktop was running Windows 10 before HP support installed Windows 11.
2. Boot environment: Does the system show recovery options (e.g., "Advanced Options," "Startup Repair") when you power it on?
3. Media availability: Do you have a Windows 10 or Windows 11 installation USB/DVD? This is often needed to repair or reinstall the OS.
4. Data importance: Do you need to recover files from the Dell desktop before attempting repair or reinstall?

 

Next Steps

• Repair attempt: If you can access recovery options, try "Startup Repair" or "System Restore."
• Bootable media: If not, you’ll likely need a Windows installation USB to repair the boot files or reinstall Windows.
• Cost concern: A full reinstall should not cost $700 unless you’re paying for extensive labor or data recovery. If you’re comfortable, you can attempt repair yourself with official Microsoft tools.

 

Important Note

This is the HP Support Forum, so while we can guide you on your HP DeskJet 2755e printer, the Dell desktop issue is outside HP’s scope. For the locked Dell system, Dell or Microsoft support would be the right channel. 

For your printer, we can absolutely help troubleshoot once you have access to a working computer.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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