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Locked

‎02-08-2025 11:34 AM

HP Recommended
Operating System: Microsoft Windows 11

My Desktop Pavillon 318g6aa, 2M041142TM processor has lockdown.  I can't get my computer to boot up, it just loops.  I bought it May 1st 2024.  It still has over 2 months of warranty.  How do I get this fixed.  Best buy said they can't do it. 

1 REPLY 1

‎02-13-2025 02:27 PM

HP Recommended

@BrendyK,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

 

May I know if there were any troubleshooting steps done to isolate the issue?

When you press the power button, does the HP logo come up on the screen?

 

Are you able to access the BIOS?

 

1) Shutdown your PC completely. as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Press F10 to open the BIOS Setup Utility.

 

Let me know if you are able to access the BIOS.

 

Awaiting your response.

 

Regards,

Hawks_Eye

I am an HP Employee.
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