My laptop caught on fire

[Dee5245]

My laptop was unplugged for 3 hours and was sitting on my dresser and the battery caught on fire and melted 

[Max3Aj]

@Dee5245, Welcome to the HP Support Community! 

We are sorry for the inconvenience you've experienced. We hope you are ok. 

To help us get started on resolving your issue, could you please share the following details with us via private message? 

HP unit's serial number 
Product number
Contact number
Email ID
Address
And images of the issue
 

Need help finding your serial number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

Please do not share any confidential information in public. 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj