My laptop isn't charging

[petrakalanj]

For the past hour, I've been having problems with charging my laptop. I have updated everything there is to update. I was in contact with Microsoft support and they had remote access to my PC, but they figured out that it wasn't a software problem, rather a hardware one. My laptop is brand new. It was bought 3 months ago, and the charger doesn't have any visible damage to it. What should I do?

[A_Gayathri]

Hi @petrakalanj,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[A_Gayathri]

HI @,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Gaya1239 

HP Support