Need HP Help with Warranty Dispute - Purchased Open Box Laptop from BestBuy

[JohnGladden]

Looks like I need an HP agent help on this as I can't dispute the warranty on a recently purchased laptop.

Open box laptop (ProdID B5UJ2UA#ABA, a 14-fm0023dx) was purchased from BestBuy on July 22, 2025 and delivered on July 25, 2025. I didn't think to check the warranty until much later and it says the warranty start date was 3/30/2025 and the end date will be 5/3/2026. So I need the HP agent to change those last two dates accordingly.

Just let me know what information to provide (serial number, etc.) and where to send it so we can complete the process. Thanks in advance for the help.

John

[zoey7886]

@johnmiller935, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards, 

[JohnGladden]

Thanks for the message but I’ve already tried those steps to no avail. I need an HP employee to take my serial number information, purchase information, etc. and manually change the warranty expiration with HP. Can you do that for me?

Thanks!

John

[zoey7886]

@JohnGladden, Welcome to HP Support Community, 

Could you please send me these details via private message? I'd be happy to assist you in getting the warranty fixed. 

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase 

I hope this helps. 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,