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‎02-20-2025 07:47 AM

HP Recommended

Please help me

1 REPLY 1

‎02-20-2025 08:28 AM

HP Recommended

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

If a component fails during the UEFI test then Click here to check warranty

 

Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

Thank you for using HP products and posting to the community.
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