PC touch screen bubbles and NO support to fix pc issue

[SMJimenez]

I have a 3 MONTH old all in one where the screen is bubbling and the pixels are broken. There is no physical damage as I have not damaged the PC. HP support has given me the run around for 3 days with no solutions! They refuse to fix my PC where  the issue is not due to damage but a faulty PC! I have had multiple calls and cases opened by the support team to promise to call back and escalate the problem to no avail. HP needs to fix this faulty PC ASAP! I would understand and pay for any repair if I had caused it. This is not the case. Do not deal with this company, sadly they do not respect the customer or the issues of their shady, faulty equipment!

[TheHelper0007]

Hi @SMJimenez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear about the issues you're experiencing with your printer. It sounds incredibly frustrating to have a faulty screen on such a new device, especially when you haven’t caused any damage and have already spent days dealing with support without a resolution. I understand how upsetting this must be.

To help get to the bottom of this, could you please let me know:

• When did you first notice the bubbling and broken pixels? Has the problem worsened over time?
• Are there any error messages or other symptoms accompanying the screen issues?
• Have you already tried any diagnostics or troubleshooting steps on your own?
• Also, please let me know the model name of the device.

I truly appreciate your patience, and I'm here to help ensure this gets resolved as quickly as possible. Please let me know so we can work together on a solution.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support

[SMJimenez]

Really??? Your company does not listen!! WHAT THE HELL AM I DEALING WITH..AI or a robot. YOUR reply:  "I'm really sorry to hear about the issues you're experiencing with your printer." Anyone with a brain or eye balls can clearly see/read what I am trying to talk about.  Just a pay for my computer to be fixed! i will not send my PC back. I do not trust you as a company!! HP SUCKS!

[SMJimenez]

Now you care because I called the BBB? LOL You are not accredited by BBB! Everyone beware this company is bullsh*t!!

[Kuroi_Kenshi]

Hi @SMJimenez,

I truly hear your frustration, and I’m sorry that this experience has been so difficult for you. No one expects a brand-new device to have issues, and it’s even more frustrating when getting help feels like an uphill battle. I completely understand why you’re upset, and I want to make sure we address this the right way.

You shouldn’t have to deal with this alone, let me know if you need more assistance.

Stay fantastic, and have an amazing day ahead! 

Best Regards,