Problem Facing with muy screen getting freeze and laptop restarting

[Krishn3]

From the past few days whenever i am using my pc for my some work in youtube with my headset on the laptop screen gets freeze and automatically gets restart . Before restarting a strange sound come from my headset and then it starts restarting.

[Max3Aj]

Hello @Krishn3, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing screen freezes and unexpected restarts on your HP Envy x360 14-fc0000 laptop, especially while watching YouTube with a headset connected. The strange sound before the restart suggests a possible audio driver or hardware conflict. Let's go through a few steps to diagnose and resolve this:

Update BIOS and Drivers

Outdated BIOS or drivers can cause system instability.

Update BIOS: Visit the HP Software and Driver Downloads page and enter your product: Official HP® Support

Update Audio and Graphics Drivers:

• Use HP Support Assistant: Download here - HP Support Assistant | HP® Support
• Or manually update:
  • Realtek Audio Driver
  • AMD or Intel Graphics Driver (depending on your model)

Check for Windows Updates

Ensure your system is fully updated:

• Go to Settings > Windows Update > Check for updates
• Install all available updates, including optional driver updates.

Disable Audio Enhancements

Audio enhancements can sometimes conflict with headset drivers.

• Right-click the speaker icon in the taskbar → Sounds
• Go to the Playback tab → Select your headset → Click Properties
• Under the Enhancements tab, check Disable all enhancements
• Click Apply and OK

Run HP Hardware Diagnostics

Let’s check for hardware issues:

• Restart your laptop and press F2 repeatedly to enter HP PC Hardware Diagnostics UEFI
• Run the System Test and Audio Test
• You can also download the tool: HP PC Hardware Diagnostics | HP® Support

Next Steps

If the issue persists after these steps:

• Try using a different headset to rule out hardware conflict.
• Boot into Safe Mode with Networking and test YouTube playback.
• Consider performing a System Restore to a point before the issue began.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support