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‎11-04-2025 07:05 AM

HP Recommended

I am also facing the similar issue with HP EliteBook 8 G1i 14 inch Notebook Next Gen AI.

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1 REPLY 1

‎11-24-2025 09:59 AM

HP Recommended

Hi @SanjayNewBeee 

 



I am sorry to hear that facial recognition has stopped working. This often occurs due to a conflict with the biometric drivers after a Windows update.



Could you please try refreshing the driver?

 

1. Open Device Manager.

 

2. Expand Biometric devices or Cameras.

 

3. Right-click the IR Camera or Windows Hello Face Software Device and select Uninstall device.

 

4. Restart your computer (Windows will automatically reinstall the driver upon reboot).



Please check your Sign-in options again after the restart and let me know if the error persists.

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