• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-06-2025 11:18 AM

HP Recommended

I want to return the pc but the warranty has expired can I just exchange it for a surcharge or what options are available to me

3 REPLIES 3

‎03-06-2025 11:31 AM

HP Recommended

There is a trade in program.  A lot of OEMs do that, not just HP.

 

It will be worth more if it is working although I see a lot of "parts only" systems being sold on eBay which is amazing. 

 

If there is a problem with the system maybe I can help.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎03-09-2025 01:20 AM

HP Recommended

Thanks for the reply. The problem was with the hard drive, I replaced the computer under warranty, but after a while it happened again. Then I just forgot about it and had it for about a year.

Was this reply helpful? Yes No

‎03-09-2025 05:22 AM

HP Recommended

If the hard drive was mechanical then replace it with an SSD.

 

If it was an SSD type to start with, then possibly it is overheating.  Did you transfer the heat shield from the old drive to the new one?  This app is free and can analyze problems with the SDD or HDD.  I purchased the pro version but I only enable it when I want to test a drive.  It can provide historical info on any drive.

 

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.