• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
HP Recommended
HP ENVY 17.3 inch Laptop PC 17-ch0000 (23T01AV)

My very good looking ENVY laptop is almost 3 years old but falling apart.

 

Screen is already delaminating but most annoyingly the two small feet on the bottom edge of the screen back have broken off. HP have been very unhelpful and claim they can not provide replacements - can anyone help??

 

Please see photo attached - any assistance would be welcome.ENVY screen back cover bumpers.jpg

1 REPLY 1
HP Recommended

Are you referring to the corners that cover the hinge?

BeemerBiker_0-1738683333560.png

 

Either the lid (display) or the bottom case would have to be replaced.

It might cost as much as a used laptop, assuming it was available.

 

Go here and enter your serial number to get a parts list.

 

If you have access to the metal hinges you might want to lubricate them.  A toothpick with a drop of oil should work nicely.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.