Request for Warranty Date Correction

[venky071]

Dear HP Support Team,

I purchased an HP laptop today. However, when I checked the warranty details in the HP Support Assistant app and on the HP website, the warranty start date is showing earlier than my actual purchase date.

I kindly request you to please update/correct the warranty start date as per my purchase invoice.

Laptop details:
• Product: HP OmniBook 5 NGAI 16-fb0001QU
• Product Number: C40F2PA
• Serial Number: (Edited)

• Actual Purchase Date: (mention date as per bill)

For your reference, I am uploading:

- The purchase bill/invoice invoice  
- The warranty slip warranty slip  
- Screenshots/links of the HP app warranty details currently showing link to hp app warrantydetails currently showing  

Kindly verify the documents and update the warranty date accordingly.

Thank you for your support and assistance.

Regards,

Kokkera Venkatesh 

Mobile: (edited)

[Hawks_Eye]

Hi @venky071 

Welcome to the HP Support Community! We're here to help you get back up and running.

The warranty at times gets accounted for in the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

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Take care, and have an amazing day!

Regards, 

Hawks_Eye