Scan won't save

[wbleavens]

Unable to save scanned document/pictures to document file.

[Dragon-Fur]

@wbleavens 

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Save scanned content

Guesses based on what we know --

• Check the permissions on the folder where you intend to save the scanned content
• Check the application actions -- for example, using HP Smart / HP App to "Share" scanned content is not the same as selecting the action to Save.
• If trying to save the scanned content to a Cloud location, be sure you are signed into that account AND that the application you are using supports the type of Cloud account you are intending to use.
• Try a different save location.

OR

• Try locating a save location without using "Search" - Instead, start at a known directory / folder and work your way down to the folder where you want to save the scanned content

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