THE PC WON'T START I DID THE SYSTEM TEST BUT IT DOESN'T GIVE ME ANY ERRORS

[NATALIA822]

THE PC WON'T START. I DID THE SYSTEM TEST BY F2 BUT IT DOESN'T GIVE ME ANY ERRORS.

I TRIED UPDATING THE BOOT BUT IT DOESN'T WORK ANYWAY

[Deep_World · Accepted solution]

Hi @NATALIA822, 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

We understand the concern, that you’re facing an issue with the notebook unable to boot  and also we appreciate that you have tried the effort of going into the F2 diagnostic page to perform the test, I really appreciate that. Do not worry, we’ll help you in resolving this issue.

Kindly please follow the below steps:

1. Confirm BIOS/UEFI Boot Settings

• Restart and press Esc or F10 to enter BIOS.
• Check if your hard drive/SSD is listed under storage.
• Ensure the boot order has your OS drive first (not USB or network).
• If the drive isn’t detected, it may be disconnected or failed.

2. Run HP Hardware Diagnostics Again

• You already ran F2 tests, but specifically check the hard drive/SSD test.
• Sometimes the quick test passes but the extended test reveals issues.

3. Try Windows Recovery (But before initiating this step please ensure all the data on the computer is backed up)

• Power on and press F11 to enter HP Recovery Environment.
• Options available:
• Startup Repair – automatically fixes boot issues.
• System Restore – roll back to a previous working state.
• Reset this PC – reinstall Windows while keeping or removing files.

4. Repair Boot Loader

If recovery doesn’t launch, use a Windows installation USB:

• Boot from USB → choose Repair your computer.
• Open Command Prompt and run:

bootrec /fixmbr

bootrec /fixboot 

bootrec /scanos 

bootrec /rebuildbcd 

• This rebuilds the boot configuration data (BCD).

5. Check Storage Device

• If BIOS doesn’t detect the drive, reseat the SSD/HDD (if accessible).
• For laptops with soldered storage, professional service may be required.
• A failed drive will prevent boot even if diagnostics don’t show errors.

I hope this helps.
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @NATALIA822, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[NATALIA822]

Thanks for your help.

I have apply your suggestion and now it works.

Thank you very much.

[Deep_World]

Hi @NATALIA822,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World