Trying to print from my phone and trying to make copies

[Chimes33]

Replaced ink cartridges.  Tried to print from phone and no success.  Will print information sheet and I cannot make a copy either

[zoey7886]

@Chimes33, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding not able to copy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand you're having trouble printing from your phone after replacing the ink cartridges, and you're also unable to make copies. Let's try a few troubleshooting steps to resolve this issue:

Perform a Power Reset

1. Turn off the printer and unplug the power cord.
2. Wait for about 60 seconds.
3. Plug the power cord back in and turn on the printer.

Check for Ink Cartridge Issues

1. Open the ink cartridge door and ensure the cartridges are properly seated.
2. If applicable, remove and reinsert the cartridges to ensure they click into place.
3. Check the printer’s control panel for any error messages related to ink.

Run a Printer Self-Test

Try printing a self-test or printer information page directly from the printer:

1. On the printer’s control panel, look for an option like "Print Reports" or "Print Quality Report" under Settings or Tools.
2. If the printer prints this page successfully, the issue may be with the connection from your phone.

Check Connection and Restart Devices

1. Ensure your printer and phone are connected to the same Wi-Fi network.
2. Restart both your printer and phone.
3. If using the HP Smart app, try removing and re-adding the printer.

Test Copying Function

Since copying does not require a network connection, a failure to copy could indicate a hardware issue.

1. Place a document on the scanner glass or ADF.
2. Press the Copy button.
3. If copying does not work, check for any error messages on the display.

Could you please provide the following details to assist you further?

• Printer model: (e.g., HP OfficeJet 8025)
• Any error messages displayed on the printer screen or HP Smart app?
• Is the printer connected via Wi-Fi or USB?

Looking forward to your response!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H