Virus HELP QUICK

[Shane1012]

It doesn’t let me delete it when I go to terminal it says media is write protected and windows defender service is disabled  it is a startup program but it doesn’t let me delete it 

[Garp_senchau]

@Shane1012, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[Shane1012]

I have 20-c020

[Garp_senchau]

Hey @Shane1012,

Thank you for your response

Before we proceed with helping you, can you clarify what you're asking for specifically? For example:

Are you asking how to remove the virus manually or with tools?

Do you want help with disabling the write protection?

Are you asking for steps to re-enable Windows Defender?

Could you please clarify exactly what you're asking for, so I can assist you more effectively?

Regards,

[Shane1012]

I just removed it with fresh install and I also run tron script is that fine but is there any way to do it manually just to make sure it went away  

[Garp_senchau]

Hey @Shane1012, 

Thanks for reaching out! If you are still facing the issue and feel that there is still virus installed, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,