Warranty Issue for Desktop Monitor - service team has NOT followed through

[ABCDEFG121]

Hello,

I am writing to complain about a recent experience with customer service. I have called 5 times, have been transferred to multiple different departments and was told my monitor was broken and still under warranty. I was told that i would receive a new monitor. It has been one month and I have not received the monitor or a box to ship my old one back. I was told multiple times that this would be taking place. Very frustrated. Please DO NOT purchase items from HP. This company is a joke. I will be filing complaints with BBB.

[VikramTheGreat]

Hi @ABCDEFG121,

Welcome to the HP support community.

Thank you for sharing your experience — we truly understand how frustrating and exhausting it must be to call multiple times, be transferred between departments, and still not receive the replacement monitor you were promised. Waiting for over a month with no updates or return packaging adds to your disappointment, and we sincerely regret the inconvenience caused.

To help you further and make this right, could you please share your case number or product serial number with us?
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support