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‎03-19-2025 05:34 AM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

Good afternoon,

According to the information on your support site, I still have warranty on
my HP docking station. However, the docking station does not pass any signal
through to the screens anymore, through both the display and HDMI ports. There
power is coming to the device, but it does not seem to be functioning properly.
functioning.

Would like to know how I can proceed with claiming the
warranty for this device.

Below are the details of the product:

Product: HP USB-C Dock G5
Product number: 26D32AA
Serial number: 5CG409ZCQM
Current warranty: Active - Covered under manufacturer's warranty
Years remaining: 2
Months remaining: 1
Days remaining: 29

I would like to hear how we can handle this further.

Translated with DeepL.com (free version)

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