Why do HP ignore customer complaints?

[DavidCleck]

Complaint raised about the support staff on HP's WhatApp channel attempting to reject valid warranty claim. 
Nearly 2 weeks on & I cannot get any acknowledgement or response from HP Management. 
Only contact channel HP provides refuses to provide email or phone contacts for complaints (even the Virtual Assistant has been programmed to ignore and not be able to response positively to the word 'complaint' - AI at its worst !!!)

[Garp_senchau]

@DavidCleck, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm truly sorry to hear about your experience, and I completely understand your frustration – this is not the level of service we aim to provide at HP.

I'm here to help you get this resolved. Let's work together to fix the issue with your warranty claim as quickly as possible.

To assist you further, could you please share the following details via private message:

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase

Once I have this information, I’ll make sure it gets the attention it deserves and personally follow up to ensure you're not left waiting any longer.

Thank you for your patience, and again, I apologize for the inconvenience you've experienced.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

I hope this helps.

Take care and have a good day. 

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Regards,