Windows Hello fingerprint not woking

[Soham3199]

I recently purchased a new laptop with Windows 11. When trying to set up Windows Hello for Facial recognition and fingerprint recognition. I get the following messages "This option is currently unavailable" followed by this message "We couldn't find a camera compatible with Windows Hello Face."

Following the suggestions in this forum, I deleted the driver for the camera, but I am unable to locate the new driver to reinstall. I'm not even sure that this will solve the problem.

Can someone please guide me in the right direction?

[Dragon-Fur]

@Soham3199 

Welcome to the HP English Community --

Not all computers in this series include the optional sign-in features.

Reference

Maintenance and Service Guide

Pages 12-13

and / or

Search for "Camera"

If the computer does not include a fingerprint reader, the little "box" on the keyboard is just a cover plate where the sensor would have been located.

AND / OR

Facial Recognition requires that the computer have an "IR" type camera.

Check the Device Manager -

Fingerprint reader requires that there is a "Biometrics" section

Control Panel > icon view > Device Manager

Tab View 

Check Show hidden devices

Select Devices by Type

Expand Category (for example Biometric Devices)

Right-Click on the Driver > Select / open Properties

Facial Recognition requires an "IR" camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

General Example - Device Manager - Biometrics / Camera type(s)

Device_Manager_Generic_Biometrics_Fingerprint_Camera_4

HP Device Home Page - References and Resources

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Open

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HP EliteBook 840 G7 Notebook PC (8PZ98AV)  

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