Wireless Charger stopped charging

[gordon133]

HP Envy 32 All in One Wireless charger stopped working. The Power>Wireless Charging is set to ON

[Pallipurath]

Hi @gordon133,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that the wireless charging feature on your HP Envy 32 All-in-One has stopped working, I would request you to please follow the below steps should resolve the issue

Restart the PC

• Shut down the HP Envy 32 completely
• Unplug the power cable from the wall outlet
• Wait 60 seconds
• Plug the power cable back in and power ON the system.

Update BIOS and System Drivers

• Visit HP Support and enter the system model
• Download and install:
• Latest BIOS update
• Chipset and power management drivers
• Restart the PC after installation

Run HP Hardware Diagnostics

• Power OFF the system
• Power ON and press Esc, then F2
• Run Component Tests (if wireless charging is listed)
• Take care and have an amazing day!

Test with Another Device:

• If possible, test the charging area with another Qi-compatible device to determine if the issue lies with the wireless charger or the original device.

Take care and have an amazing day!

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Regards

Pallipurath.