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‎04-23-2025 07:43 PM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A4AV)
Operating System: Microsoft Windows 11

Hi,
I recently ran the battery diagnostic test on my HP laptop using the HP PC Hardware Diagnostics tool, but I encountered an error during the process. The error ID displayed was RKU6W0-000CKH-MFPX1F-C0UV13. I'm unsure what this means or how to resolve it. Could it indicate a problem with the battery or the testing tool? Has anyone experienced this issue before? Any advice or troubleshooting tips would be greatly appreciated!

1 REPLY 1

‎04-24-2025 07:45 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to enter the required information at the link below and see what it reports regarding the error code.

 

HP Customer Support - Service Center

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