color printing

[JPA69]

printer will not print photos in color only black and white

[zoey7886]

@JPA69, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Color Printing Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is only printing photos in black and white and not in color, there are several steps you can take to troubleshoot and resolve the issue:

Check Printer Settings

1. Verify Color Settings:
   • Open the Printer Properties dialog box.
   • Click on the Color tab.
   • Ensure that the Print in grayscale option is not selected.
   • Adjust settings to Color if necessary.

Verify Cartridge Installation

1. Check Print Cartridges:
   • Ensure that both the black and tri-color (or separate color) cartridges are properly installed.
   • If using a printer with specific cartridges for black and white printing, such as a gray photo print cartridge, remove it if you intend to print in color.

Use the Correct Paper Type and Settings

1. Paper Settings:
   • Verify that you have selected the appropriate paper type in the printer settings.
   • Adjust the paper settings to match the photo paper type you are using.

Use HP Digital Photography Options

1. Enhance Digital Photos:
   • Use options like SmartFocus, Sharpness, and Smoothing to improve image quality.
   • Ensure any filters or effects set to black and white are turned off.

Check Color Management

1. Color Management Settings:
   • Verify the setting in the Color management drop-down list (ColorSmart/sRGB, AdobeRGB, Managed by application). 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,