critical update needed to use hp display control

[LOU1222]

critical update needed to use hp display control

[Hawks_Eye]

Hi @LOU1222 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for flagging that. Let’s get a clear picture before diving into any steps. I’ll ask a few quick questions to isolate the issue:

Device details:

• Which HP product are you using HP Display Control with (e.g., Spectre x360, Envy, Omen monitor)?
• Is it a laptop or an external display?

Operating system:

• Which version of Windows is currently installed (e.g., Windows 11 23H2, Windows 10 22H2)?
• Have there been any recent Windows updates?

HP Display Control version:

• Do you know which version is currently installed?
• Did the issue start after a recent update or reinstall?

Symptoms and error:

• What exactly happens when you try to launch or use HP Display Control?
• Are you seeing a specific error message like “Critical update required” or something else?

Other HP software:

• Do you have HP Command Center, OMEN Gaming Hub, or HP Support Assistant installed?
• Have you made any recent changes to your system (e.g., BIOS update, driver changes, display settings)?

Once I have this info, I’ll guide you through the most effective solution.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[SLCDJR]

I am getting a pop up about this as well. Cannot tell if it's legitimate. When I go to the Hp support app on my desktop and check for updates there, there is nothing about this display control critical update, which makes me think it is not.