• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-22-2025 07:30 PM

HP Recommended

After pairing an HP Docking Station for Laptop Dual Monitor Bundle 5TW10AA / 5TW10UT / 5TW10AA#ABB - HP USB-C Dock G5, HDMI & DP Cable with an HP Laptop 15-fd0153wm and when using display settings to detect dual external monitors, a second external monitor is not being detected and does not display. What is the problem?

Reply
1 REPLY 1

‎05-23-2025 12:23 AM

HP Recommended

@Montana49 

 

I can NOT find the specs of your machine, only

 

           https://business.walmart.com/ip/HP-15-6-inch-Windows-Laptop-intel-Core-i5-1334U-8GB-RAM-256GB-SSD-Na...

 

But from page 3 of the manual, it only has  USB 3.2 Type-C® Gen1 port, supports data transfer only. This port is NOT compatible with your HP USB-C G5. You won't be able to connect to EXTERNAL monitor with nor without dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.