hp 15-bc021nf

[bfend82]

My laptop only charges when shutdown once its on. it stops charging. 

Same problem after using genoine charger .

[Garp_senchau]

@bfend82, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP laptop only charges when it is shut down and stops charging when powered on, there might be a few potential causes for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem:

Check Your Charger: Even if you are using a genuine charger, ensure that it is in good working condition. Try using a different charger that is compatible with your laptop to see if the issue persists.

Inspect the Charging Port: Check for any visible damage or debris in the charging port of your laptop. Use a flashlight to inspect the port and gently clean it if necessary.

Battery Health: Navigate to your laptop's BIOS settings and check the battery health feature. Some HP notebooks come with a Battery Health Manager feature that can help manage battery usage conditions. If the Battery Health Manager is set to "Maximize My Battery Duration," consider changing it to "Let HP Manage My Battery Charging" for optimal battery performance.

BIOS and Driver Updates: Ensure that your laptop's BIOS and drivers are up to date. Outdated BIOS or drivers can sometimes cause charging issues. Visit the HP Support website to download and install the latest updates for your device.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,