hp has had my laptop since december and not fixed yet. they will not return to me

[brennan1215]

hP customer support not helping me. they are not repairing my laptop and not returning it

[brennan1215]

please help need advice

terrible customer service

[Deep_World]

Hi @brennan1215,
 
Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused, I truly understand how upsetting this must be for you being without your laptop since December is far too long, and I’m sorry you’ve had to go through this. That’s not the kind of experience we want for our customers, and I appreciate you sharing how frustrated you feel.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World