laptop abruptly broke

[Djweire]

howdy, I was routinely using my laptop that i’ve had for years now, never had an issue. When all of a sudden I just simply closed the laptop… not forcefully, not fast, just normally. out of nowhere the bottom right of the screen just shatters?? I check there was nothing obstructing it or any reason for it to have done that. Taking a closer look.. it even appears that the hinge inside of the screen simply stopped moving on its hinge while the remainder of the laptop continued to close and it shattered itself out of the glass. Thank god the laptop still turns on and works for now so I can save it. It’s now my mind i’ll attach pictures but i’m hoping HP might realize this is some insane catastrophic failure and help me out anyway they can? Anyone got any ideas. 

 

 

 

[Max3Aj]

@Djweire, Welcome to the HP Support Community 

  

I understand you are facing an issue with the hardware issue of your laptop. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support