laptop battary replacement finding laptop and battary model HP app shows diffrent model then website

[Noam123456321]

laptop is crashing with blue screen while gaming and other heavy apps.

and when I discconet the laptop from power he turn off imiditaly.

the laptop is 6 years old and I think I need to replace the battay.

i tried to loop for the laptop and battery model

on the back of the laptop is shows "ap020nr" and also on HP website after putting the SN

but on the hp APPit shows "ap0xx" and Battary model "DG06099".

I will glad for you help.

SN: edited

[Kuroi_Kenshi]

Hi @Noam123456321,

Welcome to the HP Support Community! 

Thanks for reaching out about your concern!

We're thrilled to have the opportunity to assist you and provide a solution.

Thanks for reaching out! Based on the details you provided, here is the correct information for your laptop and battery:

• Laptop Model: OMEN X by HP - 17-ap020nr
• Battery Part Number: 925149-855

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,