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‎02-05-2025 02:15 AM

HP Recommended

My laptop suddenly freezes and then the screen turns blue and it says its encountered a problem and has to restart. I lost some valuable documents that i was editing when this happened and they also deleted from one-drive, as i back up all of the documents there. even though it was on autosave, everything deleted. this freezing and restarting has happened twice now. 

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1 REPLY 1

‎02-11-2025 11:29 AM

HP Recommended

Hi @jess342385,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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