log in to computer locks up

[bob235711]

After a reboot and my log in screen pops up, I'll start to enter my pin and then it will lock up before I'm finished. It will say try again but at that point I can't type anything. 

[Vjx]

Hello bob235711 ,

Thank you for reaching out. Regarding your query on log in to computer locks up that you’re experiencing.

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/za-en/document/ish_4511095-4511141-16

*you are expected to lose complete data performing this step

HP PC Hardware Diagnostic Tools to self-diagnose PC issues

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

HP PCs - Downloading or updating software and drivers

https://support.hp.com/za-en/document/ish_2857204-2362249-16

This will help us narrow down the cause and suggest the best fix