my hp 14 battery drained in less than 3 hours,bought it 3weeks ago

[mco8]

HP Pavilion x360 2-in-1 Laptop 14-ek1010,battery drained so quick less than 3hrs,I bought it 3 weeks ago. Volume is not loud even its in full. Checked the battery and sound setting etc. How can I fix it.

[zoey7886]

@mco8, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Pavilion battery issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some steps you can follow to address the battery and sound issues on your HP Pavilion x360 2-in-1 Laptop:

Battery Life Improvement

Battery Settings Optimization:

• Lower the screen brightness.
• Turn off or disable unused network connections such as Wi-Fi and Bluetooth when not needed.
• Use battery saver mode:
  • Go to Settings > System > Battery.
  • Enable the battery saver option.
• Close unnecessary applications running in the background.

Update Drivers & BIOS:

• Ensure all drivers and BIOS are up-to-date:
  • Download and install HP Support Assistant, which can check and update drivers automatically.
  • Alternatively, you can manually update drivers from HP’s website:
    • HP's Driver Downloads

Battery Health Check:

• Perform a battery health check using HP Diagnostic Tools:
  • Search HP Hardware Diagnostics and run the battery test.

Sound Issue Resolution

Sound Settings Adjustment:

• Check the sound settings and ensure they are properly configured:
  • Right-click the sound icon in the taskbar.
  • Select Open Sound settings.
  • Ensure the output device is correctly selected and adjust the volume.

Driver Update:

• Update the audio drivers:
  • Go to Device Manager.
  • Expand the Sound, video and game controllers.
  • Right-click on your audio device and select Update driver.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,