my new hp envy ultra 5 laptop getting heat while charging in on condition

[Allanjwilson1]

my new hp envy ultra 5 laptop getting heat while charging while charging in on condition

[Kuroi_Kenshi]

Hi @Allanjwilson1,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand that your new HP Envy Ultra 5 laptop is getting hot while charging when it’s powered on. Let’s go through some steps to ensure this is normal operation and to help keep the temperature under control.

Steps to try:

Check Placement and Ventilation

Make sure the laptop is on a hard, flat surface (not on a bed or lap) to allow proper airflow.

Avoid blocking the vents on the sides and back.

Reduce Load While Charging

Running heavy applications, games, or video rendering while charging can cause normal heat buildup.

Try closing unnecessary apps to see if the heat decreases.

Update BIOS and Drivers

Go to HP Software and Drivers and ensure the BIOS, chipset, and power management drivers are up to date.

Updated firmware can optimize charging and thermal management.

Check Power Settings

Open Settings > System > Power & battery.

Select a balanced or recommended power plan rather than high performance while charging.

Monitor Temperature

Use HP Command Center or a third-party monitoring tool to check CPU/GPU temperatures.

Normal operating temps can reach 40–50°C on idle and 60–80°C under load while charging.

Inspect Charger and Cable

Ensure you’re using the original HP charger and cable provided with the laptop.

Third-party or damaged chargers can cause excess heat.

If the laptop becomes extremely hot to touch, shuts down, or shows warning messages, stop charging.

I hope this helps.

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Best regards,