my printer (HPENVY photo 7855

[billbrown1952]

My printer regularly does not print when commanded.  Sometimes it hours until printer works

[Kuroi_Kenshi]

Hi @billbrown1952,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP ENVY Photo 7855 printer regularly does not respond immediately to print commands, you may try the following steps to troubleshoot and resolve the issue:

Step 1: Check Printer Connection and Network

1. Ensure Printer Connectivity: Check if the printer is properly connected to your computer or network.
2. Restart Printer and Computer: Turn off both the printer and your computer. Wait for a minute, then turn them back on.
3. Check Network Settings: Ensure that your printer is connected to the correct network and is not in offline mode.

Step 2: Clear Print Queue

1. Access Print Queue: Go to your computer’s printer settings and locate the print queue.
2. Cancel Pending Print Jobs: Cancel all pending print jobs to clear the queue.
3. Restart Print Spooler Service:
   • On Windows: Open the Services app, find the Print Spooler service, and restart it.
   • On macOS: Reboot your computer to reset the spooler.

Step 3: Align and Clean Ink Cartridges

1. Check Ink Cartridge Levels: Ensure that the ink cartridges are not empty or refilled.
2. Align Cartridges:
   • Load plain white paper into the input tray.
   • On the printer control panel, press the Setup button.
   • Select Tools, then choose Align Print Cartridge and follow the on-screen instructions.
3. Clean Cartridges Using Automated Tool: Access the printer’s setup menu, select Tools, then Clean Print Cartridge.

Step 4: Check Paper and Print Settings

1. Verify Paper Type: Ensure you are using the correct type of paper for your print job and it is loaded properly.
2. Check Print Settings: Adjust the print settings to match the paper type and desired print quality.
   • Open HP Smart app, select Print Documents or Print Photos, and modify settings like Media Type and Quality.

Step 5: Printer Tray Adjustment

1. Make Sure Photo Tray is Seated Correctly:
   • Ensure the printer is on a flat surface.
   • Check that photo tray guide tabs are correctly aligned with the main tray guides.
   • Reinstall the output tray properly and try printing.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,