pin doesn't work to open desktop

[sqdc]

pin doesn't work to open desktop

[Deep_World]

Hi @sqdc,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you seeing an error message when you enter your PIN (for example, “PIN is incorrect” or “Something went wrong”)?
• Has the PIN worked before, or is this the first time you’re setting it up?
• Do you have another sign‑in option available, such as a password or fingerprint, and does that work?
• Did this issue start after a Windows update or any recent changes to your system?

Troubleshooting steps you can try:

1. Try Your Password Instead
   • On the sign‑in screen, select Sign‑in options and choose Password.
   • If you can log in with your password, you can reset the PIN afterwards.
2. Reset the PIN
   • Once logged in with your password, go to Settings → Accounts → Sign‑in options.
   • Under PIN (Windows Hello), select Remove, then set up a new PIN.
3. Safe Mode Sign‑in
   • Restart your PC and press F8 or hold Shift while selecting Restart.
   • Choose Troubleshoot → Advanced options → Startup Settings → Restart.
   • Select Safe Mode and try signing in with your password.
4. Windows Update

• After you regain access, check for pending Windows updates.
• Updates often include fixes for sign‑in issues

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World