"The laptop powers on and the fan runs, but there's no display on the screen or HDMI.

[farida3]

product model:

15-fde197dx

 

[Garp_senchau]

@farida3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP laptop powers on and the fan runs, but there's no display on the screen or through HDMI, here are some troubleshooting steps you can follow:

Power Cycle

1. Turn off your laptop completely by pressing the power button.
2. Disconnect all external devices such as USB drives or external keyboards.
3. Remove the battery if it's removable.
4. Press and hold the power button for 15-20 seconds to discharge any residual power.
5. Reconnect the battery (if removed) and try starting your laptop again.

Connect to an External Monitor

• If you have not already tried, connect your laptop to an external monitor or a television using the HDMI port. If the external display works, it could indicate an issue with your laptop's display or the connection to it.

Reseat the RAM

• Power off the laptop, remove the battery (if applicable), and reseat the RAM modules. Sometimes loose RAM can cause display issues.

Safe Mode or BIOS Access

• Try booting in Safe Mode. Press the power button, and as soon as it starts, repeatedly press the F8 key. If you can access Safe Mode, it could be an issue with a driver or the Operating System.
• Try accessing the BIOS/UEFI settings. Power on and immediately press ESC, F10, or DEL depending on your HP laptop model to enter BIOS. If the BIOS screen appears, your hardware is likely functioning correctly, and the issue might be OS related.

Perform a BIOS Recovery

• HP laptops have the capability to automatically recover BIOS. Turn off the laptop, press the power button while holding down the Windows and B keys to see if it automatically recovers the BIOS.

Also, you may refer to this guide: HP PCs - Computer does not turn on, start, or boot | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[farida3]

Hi, I have tried all of this methods out but nothing would work, just a light fan and the light of the power button and the charging oulet nothing else happens.

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

It looks like we may have to raise a service order for the same. 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye