scan document 8 x 10 and will not print 8 x 10 , why

[Bearlady1]

scan document 8 x 10 and will not print 8 x 10 , why

[Dragon-Fur]

@Bearlady1 

Welcome to the HP Community --

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@Bearlady1 wrote:

scan document 8 x 10 and will not print 8 x 10 , why

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Edit / Update - Correction to syntax / Add example image

→ The simplest answer to "why" is that Scan and Print are two different functions of the printer.

Each function requires an application or software that can interpret your intentions and configure the job to create the expected output.

The tools -- applications or software -- that are available are dependent on the printer model and the Operating System / version of your device.

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Scan

Windows, for example, might support a full driver printer software for your printer and your OS / version.

The full driver includes HP Scan.

HP Scan includes a "Detect" content feature:

For PDF - Page Size = Detect Content on Page

For JPG - Page Size = Detect Photos

Using the "Detect Content on Page" can scan the content and extract the boundaries (edges) of the scanned content.

Example - HP Scan - PDF Scan - Main menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_14

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Print 8.x10 inch 

Print Photo

There are several factors, including more than one of ---

• Printer - Load Paper - orientation / print surface up-down (printer model dependent)
• Printer - Support for Paper Size / type / weight  -- Printer must be aware of the paper size / type settings - Tray and Paper
• Windows - The full driver printer software installed to support the full range of Printing Preferences and settings
• Windows - Printing Preferences > Shortcuts and settings - Size, Paper, Layout...
• Windows - Possibly a Custom Paper Size form
• Windows - Printer Properties > Tab Advanced > Driver = HP driver and not IPP / Microsoft driver

Short Version done here

FYI - Continue

Details / Examples 

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Load Paper / Load Media

The printer requires supported paper to loaded in the printer according to the instructions in the Printer's User Guide.

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 Open Category Setup & User Guides

 Find and open the user guide for your printer

 Search for "load paper" or "load media"

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EWS - Tray and Paper

Print requires that the printer support -- and be made aware of -- the paper size, type, weight, and print surface.  Paper Size / Type is generally set / modified right after the paper is loaded (or the tray is opened / closed).  Depending on the printer model, the paper size / type might be set at the Printer Control Panel or using the Embedded Web Server (EWS).

Tray and Paper – Paper Size / Paper Type / Paper Weight

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray or when the tray is opened and then closed.

Reminders

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

HP Smart / HP App Mobile might require that paper size / type is rechecked / adjusted before content is opened for print.

Newer printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one of the available trays.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

Generic - EWS - Tray and Paper

EWS_Tray_and_Paper_DeskJet_4

NOTE:  EWS Size Custom is not available for all printers

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management / Paper > Trays

Classic EWS - InkJet Printers / Select other printers

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate EWS format - Select newer InkJet printers and select LaserJet printers

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

-- NOTES --

In the case, of 8x10 inch prints, the size might be considered a "Custom Size".

If the 8x10 inch is considered a Custom Size on your printer, create a Custom Paper Size form.

For example - Windows -

Installing the full feature / full driver printer software provides access to the full range of Printing Preferences. 

Next,

Open and edit Printing Preferences to create a supported Custom Paper Size form.

(An example is provided later in this message...)

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Printer Software - Full Driver

123.hp.com - Printer setup from the HP® Official site

Please ask if you need / want additional information --

Provide Printer Model AND Operating System / version

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Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

Examples...

Printing_Preferences_Custom_Paper_Size_Long_Bond_4

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Printer Properties

Printer Properties

 Windows 10

Settings > Devices > Printers and scanners

Right-Click on your Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Printer_Properties_Reprint_13

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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