software links are not working

[StefZ]

Links in software or emails are not working

[VikramTheGreat]

Hi @StefZ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When links in HP software or emails don’t open, it usually points to a default browser setting issue or security restrictions in Windows. Here’s how you can fix it without sending the notebook for service:

1. Check Default Browser Settings

• Go to Settings > Apps > Default Apps.
• Make sure your preferred browser (Edge, Chrome, etc.) is set as the default for HTTP and HTTPS links.

2. Repair HP Software

• Open Control Panel > Programs > Programs and Features.
• Select the HP app (like HP Support Assistant or HP Smart) and choose Repair if available.

3. Disable Link Protection in Email Client

If you use Outlook or similar:

• Check if Safe Links or URL protection is enabled. These can block HP links.
• Temporarily disable or whitelist HP domains.

4. Reset Browser

• Clear cache and cookies.
• Reset browser settings to default.

5. Update HP Software

• Download the latest version of HP Support Assistant | HP® Support or HP App from: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

6. Check Security Software

• Antivirus or firewall may block links. Add HP domains to the allowed list.

If links still don’t work, you can copy the URL manually and paste it into your browser as a quick workaround.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[StefZ]

Hi Vikram

I had already tried your suggestions to no avail.

I seem to have sorted the problem by clearing the DNS cache & resetting it.

It was then necessary to turn my network connection off & on then reboot my PC.

I'm hoping it's a lasting solution.

cheers

Stef

[VikramTheGreat]

Hi @StefZ,

Thank you for letting me know that you have taken care of the issue. 

If you require any help in the future, please do keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat