trying to set up a new printer keep getting an erroe code the app

[Laura3000000022]

trying to set up my new printer, its connected to wifi and it has printed fine but i keep getting an error code in the app so i can`,t finishing setting it up 

[Garp_senchau]

@Laura3000000022, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 2820e All-in-One Printer is connected to Wi-Fi and has printed successfully but you're encountering error codes in the HP Smart app, here are some steps you can take to troubleshoot and resolve the issue:

Restart the Printer and Device:

• Turn off your printer and unplug it from the power source.
• Restart your mobile device, tablet, or computer.
• Plug the printer back into the power source and turn it on.

Check for Updates:

• Ensure that the HP Smart app is updated to its latest version. Visit your app store and check for any available updates.
• Update your printer firmware if there is a notification or option to do so in the app.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your device.
• Reinstall the app from 123.hp.com. Follow the on-screen instructions to download and install the app again.

Reset Network Settings:

• On your printer, press the Wireless button and the Cancel button simultaneously for five seconds to reset the network settings.
• Reconnect the printer to Wi-Fi using the HP Smart app.

Follow Setup Instructions:

• Open the HP Smart app, tap Set Up a New Printer, and follow the on-screen instructions. Make sure to enter your Wi-Fi network’s password if prompted.
• Secure the connection by pressing the Information button on the printer when prompted during setup.

Verify Network Connection:

• Ensure that your printer is connected to the correct Wi-Fi network and that there are no connectivity issues.
• Confirm that your mobile device or computer is on the same Wi-Fi network as the printer.

Check Account Settings:

• Sign in to your HP account in the HP Smart app, or create a new account if you don’t have one.
• Ensure that any required account verification steps are completed.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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