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- trying to set up a new printer keep getting an erroe code th...

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06-08-2025 04:13 PM
@Laura3000000022, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP DeskJet 2820e All-in-One Printer is connected to Wi-Fi and has printed successfully but you're encountering error codes in the HP Smart app, here are some steps you can take to troubleshoot and resolve the issue:
Restart the Printer and Device:
- Turn off your printer and unplug it from the power source.
- Restart your mobile device, tablet, or computer.
- Plug the printer back into the power source and turn it on.
Check for Updates:
- Ensure that the HP Smart app is updated to its latest version. Visit your app store and check for any available updates.
- Update your printer firmware if there is a notification or option to do so in the app.
Reinstall the HP Smart App:
- Uninstall the HP Smart app from your device.
- Reinstall the app from 123.hp.com. Follow the on-screen instructions to download and install the app again.
Reset Network Settings:
- On your printer, press the Wireless button and the Cancel button simultaneously for five seconds to reset the network settings.
- Reconnect the printer to Wi-Fi using the HP Smart app.
Follow Setup Instructions:
- Open the HP Smart app, tap Set Up a New Printer, and follow the on-screen instructions. Make sure to enter your Wi-Fi network’s password if prompted.
- Secure the connection by pressing the Information button on the printer when prompted during setup.
Verify Network Connection:
- Ensure that your printer is connected to the correct Wi-Fi network and that there are no connectivity issues.
- Confirm that your mobile device or computer is on the same Wi-Fi network as the printer.
Check Account Settings:
- Sign in to your HP account in the HP Smart app, or create a new account if you don’t have one.
- Ensure that any required account verification steps are completed.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee