warranty lookup is not working for my devices

[AM-Learner]

We recently upgraded our computer systems to windows 11 compatible hardware and I am trying to lookup the model numbers for the old devices. every serial number that I search for is not pulling up the warranty information for the systems. was there a change recently that removed this feature?

[Kuroi_Kenshi]

Hi @AM-Learner,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

[AM-Learner]

I am not looking for a warranty dispute. I am looking for the device information related to the devices' serial number. The website provided is the same location that I am trying to pull up the information. 

[Kuroi_Kenshi]

Hi @AM-Learner,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,