wont print from my laptop

[jgor55]

priter says its optimizing then print failed

[Max3Aj]

Hi @jgor55, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "Optimizing" message on the HP ENVY Pro 6455 All-in-One Printer followed by a print failure could indicate a firmware issue, a printhead alignment problem, or a connection issue. 
Try these steps to resolve it:
Restart and Reset the Printer

• Turn off the printer and unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.
• Try printing again.

Check for Paper Jams

• Open the printer and check for any jammed paper.
• Remove any stuck paper carefully.

Run the Printhead Cleaning

• Open the HP Smart App or the Printer's Embedded Web Server (EWS).
• Navigate to Printer Maintenance and run Printhead Cleaning.
• Try printing again.

Reinstall or Update Printer Drivers

• If you're using Windows, go to Devices and Printers, remove the printer, and reinstall it from HP Smart or the HP website.
• On Mac, go to System Preferences > Printers & Scanners, remove the printer, and re-add it.

Check for Firmware Updates

• Open the HP Smart App.
• Go to Advanced Settings > Printer Updates.
• If an update is available, install it and restart the printer.

Try a Different Connection

• If connected via Wi-Fi, restart the router and reconnect the printer.
• If using USB, try a different cable or port.

Factory Reset the Printer

• Press and hold the Wireless button + Cancel button for 10 seconds.
• The printer will restart. Set it up again via HP Smart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support