you screwed up my computer

[mizzbryce]

i had two accounts on hp you messed with the software and erased one acvount it would never let me remove it and I know for a fact I had a old laptop  not used for over a year not even plugged in and i fired it up and software was screwed up you turned ir erased one account because there was only one account that was to sugn in with now its stuck and wont boot I guess if it diesnt get fixed I will be  Apple customer it wouldnt let me delete internet explorer I wasnt apple and google dint tell me you fidnt mess with it I know better 

[zoey7886]

@mizzbryce, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Issues with HP Software! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm really sorry to hear about the issues you're encountering with your HP laptop. Here are some steps you can follow to try to resolve the software problems:

Boot into Safe Mode:

• Restart your computer.
• Press F8 repeatedly as it boots up.
• Choose "Safe Mode" from the options.
• Once in Safe Mode, see if you can manage your user accounts or uninstall problematic software.

Restore to a Previous Point:

• Go to the Start menu and type "System Restore".
• Select "Create a restore point" and then "System Restore".
• Choose a restore point from before the issues started happening and follow the prompts.

Repair Windows Installation:

• Insert a Windows installation disk or recovery USB.
• Restart your computer and boot from the disk/USB.
• Select "Repair your computer" option.
• Follow the on-screen instructions to repair the Windows installation.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,