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Locked

‎08-17-2023 06:40 AM

HP Recommended

Since HP has taken over Poly Support I've got my case closed out without anyway of contacting support back, it's been nothing but an endless loop of contact support links within the HP Site.

I've sent in a camera in to Poly for RMA 2 weeks ago & now they tell me its out of warranty which they didn't show it was when they sent me the FedEx label.

It took 2 weeks but I've since got 5 emails that my case is closed so hows that for support.

1 REPLY 1

‎08-17-2023 07:11 AM

HP Recommended

Hello @ldfads ,


welcome to the HP Poly community.

 

I suggest you contact our Support organization via Phone in your region. Details are in my Signature. We cannot help with this as we are all just volunteers.


Best Regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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