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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HpStream7
When following the instructions to do a factory reset.. hold down the vol and power button doesnt bring up the selection as the instructions say. It starts to reload the BIOS and i cant get beyond this.
Any advice?
3 REPLIES 3
HP Recommended

Hi @Lynlyn123,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having issues logging on to the computer on your HP Stream notebook. Don't worry as I have a few steps which should help you to resolve this issue,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Is this a Windows Logon Password or Bios Password?

Have you tried performing any troubleshooting steps before posting this on HP Support Forums?

 

In the meantime, let's try these steps here:

 

If it's a Bios Password - You would have to contact HP phone support  for a hardware service as the motherboard may require a tattoo/Bios Flash.

Any other way of unlocking the BIOS is not authorized by HP.

 

I understand you locked out of your computer and need the Windows login password. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6

 

Microsoft account:

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M

 

Local account:

Use the following link to reset the password for your local account: Windows 10: http://hp.care/2dOYNcy

 

 

I hope this helps. Let me know how it goes for further assistance. 

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

Hello Jeet, thank you.

 

I bought this Steam 7  in sept 2015 and looked at it for an hour and put it back in its box and never used it.

It says its a  HP STram 7 5701TW Tablet.

 

Its the windows password, not sure if its a local or MS account and I think its windows 8.

 

 Im just recharging it now. I have changed my WIndows password online as diected.

 

I'll see how I go.

 

Thanks

 

Lyn

 

 

 

 

 

 

HP Recommended

Hi @Lynlyn123,

 

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

 

Regards,

Jeet_Singh
I am an HP Employee

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