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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Deskjet 2632
09-16-2019 10:18 AM

hello I'm in need of help I forgot my password and admin password for my deskjet 2632 only had this 3 weeks now I can't access my menu on the home page to do certain tasks been looking every where online to see how I can reset it with no joy at all very frustrating.
09-18-2019 12:55 PM

Welcome to HP support community.
Restore network settings to default settings
- Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-19-2019 02:04 AM

hello I did do this with no joy .
but when I did this my printer would not connect to my wifi afterwards.
this is very frustrating
I need to factory reset the printer but I need my password to do this witch I have forgot.
why can't they be a forgot my password document to reset it though email.
09-19-2019 10:57 AM

This might required one on one interaction.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-20-2019 08:09 AM

why is this such a problem.
I'm not phoning hp why don't they phone me if I have a problem instead of it costing me £6 for the call as I may as well purchase another printer and this time I will make sure it's not HP.
wow how complicated and hard is it to reset my printer if I have forgot my password.
and if your an engineer from hp why cant you solve the issue for me.
09-20-2019 04:09 PM

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Cheers.
Sandytechy20
I am an HP Employee

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