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peterryan
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Deskjet 2632

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hp deskjet 2632

hello I'm in need of help I forgot my password and admin password for my deskjet 2632 only had this 3 weeks now I can't access my menu on the home page to do certain tasks been looking every where online to see how I can reset it with no joy at all very frustrating. 

 

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sandytechy20
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@peterryan

 

Welcome to HP support community.

 

Restore network settings to default settings

  • Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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peterryan
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hello I did do this with no joy .

but when I did this my printer would not connect to my wifi afterwards. 

this is very frustrating 

I need to factory reset the printer but I need my password to do this witch I have forgot.

why can't they be a forgot my password document  to reset it though email.

 

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sandytechy20
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@peterryan

 

This might required one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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peterryan
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why is this such a problem.

I'm not phoning hp why don't they phone me if I have a problem instead of it costing me £6 for the call as I may as well purchase another printer and this time I will make sure it's not HP. 

wow how complicated and hard is it to reset my printer if I have forgot my password. 

and if your an engineer from hp why cant you solve the issue for me.

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sandytechy20
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@peterryan

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

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