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Honor Student
Posts: 2
Member Since: ‎04-16-2017
Message 1 of 4 (236 Views)
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HP 10 G2 USB Port Un align or broken with tablet case

Product Name: 10 GS2 2301
Operating System: Android 5.0 Lollipop

I drop my tablet while it was charging and now I can't conect the charger to the usb port. Thanks for any help.

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Re: HP 10 G2 USB Port Un align or broken with tablet case

@cayenaroja

 

This is a great location to get assistance! I read your post and see that you dropped the HP tablet and USB port is broken. I would like to help you resolve this issue. 

 

Since this is a hardware issue.

I request you to contact HP Phone support for further assistance on this.

(Note: Since this is a accidental damage, there might be a charge)

 

Let me know how it goes.

 

Cheers.

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HP Support Agent
Posts: 3,331
Member Since: ‎10-13-2016
Message 2 of 4 (216 Views)

Re: HP 10 G2 USB Port Un align or broken with tablet case

@cayenaroja

 

This is a great location to get assistance! I read your post and see that you dropped the HP tablet and USB port is broken. I would like to help you resolve this issue. 

 

Since this is a hardware issue.

I request you to contact HP Phone support for further assistance on this.

(Note: Since this is a accidental damage, there might be a charge)

 

Let me know how it goes.

 

Cheers.

sandytechy20
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎04-16-2017
Message 3 of 4 (196 Views)

Re: HP 10 G2 USB Port Un align or broken with tablet case

Thank you for your assistance, I'll followup on your suggestion.

HP Support Agent
Posts: 3,331
Member Since: ‎10-13-2016
Message 4 of 4 (186 Views)

Re: HP 10 G2 USB Port Un align or broken with tablet case

@cayenaroja

 

Thanks for the reply.

 

Feel free to contact us in future if you need assistance.

 

Cheers.

sandytechy20
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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