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Honor Student
Posts: 2
Member Since: ‎10-15-2016
Message 1 of 5 (1,413 Views)

HP Slate 21 won't boot

[ Edited ]
Product Name: HP Slate 21 s100
Operating System: Android 4.4 KitKat

Our Slate 21 s100 has stopped functioning. It's getting stuck on the boot-up screen which shows the HP logo and then won't proceed past that. It was occasionally able to get past this stage in the recent past with a hard re-set (holding down power button for 10 secs and doing a restart), and a number of factory re-sets have been done (when booting was possible) to attempt to clean the machine. But we now seem to be in a state where the machine will not successfully boot at all. Issue started happening 3 or 4 weeks ago, so hasn't been a long-term thing. Device is less than 2 years old, so I'd hope it's not dead already!

 

***UPDATE***

 

Found the details on how to do a factory re-set without the device being on: http://support.hp.com/us-en/product/HP-Slate-21-All-in-One-Series/5381150/model/5381151/document/c03...

 

So have done that, but am expecting the problems to continue (since I've already executed factory re-sets repeatedly to try and resolve the issue), so still need a solution.

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Member Since: ‎09-10-2014
Message 2 of 5 (1,345 Views)

Re: HP Slate 21 won't boot

[ Edited ]

Hi there @CPOz,

 

Welcome to the HP Support Forums! I understand that your tablet is not starting consistently.  I am happy to give you a hand with this.

 

From your description you have already done most of this, but maybe there is a power issue so you can look at that portion as well. HP Slate 21 All-in-One PCs - Computer Does Not Start (Android 4.2/Jelly Bean). If there is no change at all and you have tried all the recommended troubleshooting for the particular issue you are having then use the link toward the bottom to contact HP Support directly. There may be a hardware issue.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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Honor Student
Posts: 2
Member Since: ‎10-15-2016
Message 3 of 5 (1,328 Views)

Re: HP Slate 21 won't boot

Thanks for the reply @Malygris1.

 

There isn't a power issue with the device. This is 100% a boot issue.

 

Here's some additional info to clarify.

 

This is the screen that the Slate 21 gets stuck on after the power button has been started:

 

IMG_20161026_111600.jpg

 

So if the boot loader is working OK you then see the animating coloured lines swirling around the HP logo. But that doesn't happen. You're stuck on this screen, and that's it. Goodnight Slate 21.

 

So.......this is what I've discovered does get the Slate 21 to then start:

 

Using the power + volume down button combo (when the Slate is off), if the "Restart bootloader" option is selected then the Slate 21 generally starts again OK, ie it runs through the full boot process without getting stuck on the screen shown above:

 

IMG_20161026_112509.jpg

 

HOWEVER, if "Start" is selected then it DOESN'T boot-up OK.

 

So the strong suggestion is that there is something wrong with the bootloader, which the action of re-starting the bootloader remedies Smiley Happy

Top Student
Posts: 3
Member Since: ‎03-03-2015
Message 4 of 5 (881 Views)

Re: HP Slate 21 won't boot

Model: HP Slate 21 Pro

 

We're having the same problem: The tablet will not boot properly. It gets as far as the animated HP logo but then stalls. A factory reset (option 2) does not resolve the problem. 

 

The tablet has been running without any problems for the past 22 months.

 

Is this a hardware issue? And if we need a replacement, is the Slate 21 still available?

 

Thanks in advance for your help.

 

 

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 5 of 5 (867 Views)

Re: HP Slate 21 won't boot


Ger_OBrien wrote:

Model: HP Slate 21 Pro

 

We're having the same problem: The tablet will not boot properly. It gets as far as the animated HP logo but then stalls. A factory reset (option 2) does not resolve the problem. 

 

The tablet has been running without any problems for the past 22 months.

 

Is this a hardware issue? And if we need a replacement, is the Slate 21 still available?

 

Thanks in advance for your help.

 

 


The HP Online store shows no Android devices at all... They have announced that they are "leaving the entry-level Android market", and their support sites are missing vital rebuild files needed by many users here.

 

It's your option to contact HP directly about paying for repair$, but it may not be worth it.  They will charge you just for the phone call (since your device is out of warranty).

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut

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