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How to Fix An HP Tablet if it Freezes or Locks Up

[ Edited ]

When using an HP Android Tablet, you may experience lock ups or freezes. Here is a document that provides information on what to do if you experience these issues. 


Tablet Locks Up or Freezes (Android Jelly Bean)


Before you begin troubleshooting:

If an error message displays on the screen, write down the error message exactly as it appears. Restart the tablet and search the Internet using the exact text from the error message to find a solution.


The document will help you find a fix that matches your tablet's symptom. 


  • Tablet stops responding
  • An app stops responding
  • Touch screen is unresponsive to touch


If your symptom is not listed above and suspect the symptom is caused by a hardware problem, then contact HP Tech Support for assistance. If you are in the US or Canada, then the number to dial is 1-800-474-6836. If you are in a different region, then please click here to access the global contact list for HP Tech Support.

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