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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2020 04:54 PM

HP Recommended

HP OFFICEJET 8620 PRINTER.  Lately I have been to print wireless.  Can print from phone or laptop.

1 REPLY 1

‎01-23-2020 09:38 AM

HP Recommended

@OLH Welcome to HP Community!

 

I understand that you are unable to print from the phone and laptop.

 

Do not worry. I will try to fix the issue.

 

Please let me know which operating system you are using.

 

Please try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

· Make sure the printer and the PC/Phone are connected to the same wireless network.  

· This printer supports only 2.4GHz networks. So, the PC should be on the 2.4GHz network.  

 

If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks. 

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

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